Our Server is Getting a Facelift! (We’ll Be Down for a Few Hours Tonight!)

Woman wearing bandage and lipstick Hey beautiful people! You may have noticed recently that TFND has been having some trouble with SLOOOOOW load times…and even worse, it’s been going down completely several times a week…and sometimes even several times a day.  Needless to say, this is been driving me NUTS!! I never want reading TFND to be a unpleasant experience for you guys, and nothing is more annoying than a web page that won’t load.  I’ve been fighting with my web hosting provider, BlueHost, about this issue for months and until last night, nobody had been able to provide any answers as to why this is happening all the sudden.   I mean, I’ve been with them for over two years, and I’d never had problems until recently.  Then, two weeks ago the proverbial sh*t hit the fan when not only my site, but basically their entire system (including their own website) went down.  Twitter and Facebook were going nuts, and people were pissed!  And, that is when I figured there was a bigger issue and it wasn’t just me.

Needless to say, I was ready to pick my site up and move to another host, but the truth is moving a site is just no easy task, and not without its own set of problems.   I was also concerned that there could potentially be some things on my end that were causing the slowness — poor site design, bad plugins, etc.  I really wanted to eliminate all those possibilities before moving.  So, I picked up the phone one. last. time. to give BlueHost to one. last. chance. to explain what was going on, and what could be done to fix it.  While they still couldn’t explain what caused company-wide outage a couple weeks ago, I finally got someone to tell me what was going on with MY SITE.   And, this is the silver lining in all of this!!!  It turns out that my little blog just isn’t so little anymore, and thanks to an incredible surge in traffic over the last year, we’ve simply outgrown the basic shared server.  (OMG, can you believe that? It’s crazy!)  So, basically anytime I started using more bandwidth than was allotted to me on the server, the lovely people at BlueHost would simply start throttling my traffic…and that means YOU either had to wait several minute for my blog to load, the damn thing just wouldn’t log for you at all until traffic died down.  So. Freaking. Frustrating.  When I looked at the report for how often my site was being throttled, I saw that it was basically being throttled all damn day, every damn day.

I think what bothered me the most about learning this last night was that they never notified me.  (And we won’t even get into the fact that they never mentioned this to me on the many, many customer service calls I’ve had with them recently).  I mean, it seems like it would make so much more sense to contact me and say “Hey Eboni, your site is using far too much resources on a standard shared server…it’s time to upgrade.”  Instead they basically provided a crappy experience for me…and most importantly YOU.  Does that make any sense at all?

Anyway, rather than move my site, I have decided to stick with BlueHost for 3 more months on an upgraded VPS server.  Although, I think their customer service SUCKS, moving my site is just not something I have time to deal with right now, unless absolutely necessary.  Not to mention the fact, that I’d essentially have to stop posting for anywhere from 1 to 3 days while all my data gets migrated. #AintNobodyGotTimeForThat.  With my new VPS server, I don’t have to worry about throttling at all, and it should be more than capable of handling my sites traffic, with room to grow.  It’s basically a step up from a shared server, but not quite a dedicated server.

We’ll see how this goes, and I’d love to hear your feedback.  If you’re finding that the site is still extremely slow and you’re still getting error messages and time outs, please let me know!  it’s not too late to jump ship to another host. If it has to be done, then I’ll suck it up and make the move.

And, thanks so much for bearing with me over the last several months.  It’s been so annoying!

Update: You guys are not even gonna believe this…as I was typing this post, my site went down for about 5 minutes.  Isn’t that crazy?  I’m starting to regret my decision to give BlueHost three more months to prove me wrong about them.  Fortunately, I can change my mind and get my money back at any time.



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One Response to “Our Server is Getting a Facelift! (We’ll Be Down for a Few Hours Tonight!)”

  1. sartorialexposure says:

    Glad to hear that you found out what was going on with your site! I use BH as well but, knock on wood, haven't had that much trouble with it. Congrats on the traffic. It was great seeing you last night!
    My recent post Saturdays Surf NYC Fall 2013 Collection

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